The British Airways Frankfurt Office in Germany will help you with questions about baggage when you are traveling abroad. Baggage delay, loss or damage is a nightmare but stay calm – and take photographs of any damage, keep your baggage tag and boarding card with a description of your bag, and note the time you realised it was damaged. Report the matter to the airline's representative at the airport in the arrivals area or help desk if you still have time before you leave the airport. The airline will need to know all this for a quick return of your baggage.
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